Communication & Influence for Techies - An unconventional look at conversations
Every interaction involves three conversations. The one you hear, and the two happening inside each person's mind.
#1about 11 minutes
Conversations happen in listening not in speaking
Effective communication depends on understanding the listener's internal conversation and creating a receptive context for your message.
#2about 19 minutes
Language is a tool for creating not just describing
Our words create our reality by shaping our stories and interpretations, which in turn drive our actions and results.
#3about 5 minutes
Mastering the three distinct levels of listening
Move beyond surface-level facts to listen for underlying emotions, what people care about, and possibilities for mutual benefit.
#4about 7 minutes
How to reframe and handle difficult conversations
Reframe challenging conversations as 'unpracticed' and leverage strengths like preparation, practice, and curiosity to navigate them effectively.
#5about 17 minutes
Audience Q&A on ambition and insecurity
The speaker answers audience questions about managing ambitious employees, dealing with a manager's insecurities, and understanding others' intentions.
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